This agreement reinforces vordis techologies position as a cloud-based service provider in Spain. Partnering with Talkdesk enriches vordis customer experience (CX) portfolio and enables the company to seamlessly sell, deploy and implement Talkdesk cloud contact center solutions to meet today’s critical need for organizations of all sizes and industries to ensure business continuity while providing optimal digital experiences from any working environment.

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Watch Webcast: Reinventing APM for the Digital Era

“Companies in virtually every industry are pursuing digital business initiatives to deliver a better end user experience – these are highly strategic investments designed to drive significant improvements in employee productivity, customer loyalty, and financial performance. But as organizations roll these digital initiatives out, they’re discovering that they’re blind – their highly fragmented traditional APM tools are unable to help them accurately measure the end user experience and identify the underlying drivers of that experience,” said Mike Sargent, Senior Vice President, General Manager for SteelCentral at Riverbed. “With today’s SteelCentral release, we are reinventing APM – it’s the only user experience centric solution that captures all data for every application and transaction. SteelCentral continues to lead the industry in delivering the most comprehensive, integrated and unified solution for monitoring and managing the entire digital experience of the enterprise’s most precious asset: the end user.”

This SteelCentral release is well aligned to address emerging enterprise needs and in a recent Riverbed survey of business decision makers, nearly all respondents agreed (99%) that visibility across a customer’s digital experience is critical to their business.  In addition, 77% said it was critical to invest in improving the digital experience for users or customers in the next 12-months.

“As companies transform their business, there is a critical need for them to understand the impact of their digital initiatives: both in terms of the customers’ experience and the interaction between application components and that experience. When there is ineffective digital experience management, this leads to business disruption in the form of risk to the reputation of the company and management, a decrease in revenue growth, lack of scale or lack of customer insight,” said Stephen Elliot, Program Vice President, Management Software and DevOps, at IDC. “When the focus is on the end user customer, the business wins.”

First Unified APM and End User Experience Monitoring Solution

With this release, SteelCentral delivers the first unified APM and End User Experience Monitoring solution that supports a true enterprise view. SteelCentral enables enterprises to monitor the digital experience of every user, every app in the portfolio, troubleshoot every transaction executed and analyze the business impact of poor performance to isolate and resolve problems faster while optimizing app and digital performance.  It is critical that companies have digital experience management capabilities in place so that they can truly measure the digital experience.

Read blog: Can Your APM Tool Really Support Your Digital Business?

The unified solution introduces a single license for end user devices and applications, and is a SaaS offering. This dramatically simplifies procurement, deployment and data collection by enabling companies to quickly and flexibly deploy across applications and end user devices to monitor potential changes in performance for critical transformation initiatives like cloud migration, data center consolidation or office expansion. It is available from Riverbed, the Riverbed partner community and the ServiceNow Store.

Unparalleled Scale for Digital Business

SteelCentral has also significantly enhanced its industry leading scalability with a new management clustered architecture that enables companies to keep pace with the challenges of managing modern application architectures. Other APM vendors make a trade-off between data quality and scale – sampling transactions and sacrificing metadata or depth in the call stack in order to support large environments. This leaves significant user experience and application performance blind spots, making it impossible to manage and optimize every user’s experience and deliver customer intimacy. SteelCentral’s patented auto-tuning and data compression mechanisms, along with our new clustered architecture, we solve this big-data problem. A single analysis server can now support tens of thousands of agents, enabling our customers to monitor and manage billions of transactions per day.

AI-Powered Big Data Business Analytics

SteelCentral is also introducing AI-based visualizations that put the data richness to work for the business. Traditional APM tools were not built to cope with the massive data volume, high transaction velocity and highly varied data that are generated by today’s digital business. With this release, Riverbed leverages its “big transaction data” alongside state-of-the-art data science concepts that enhances the ability for users to diagnose transaction trends over time.  This release introduces an innovative “Prism” report which looks longitudinally at the conversion funnel for a business transaction flow. This view allows users to visually examine trends over time, spot issues and then proactively resolve related problems.

Integration with Riverbed Xirrus Wi-Fi

Finally, this release enables customers deploying Riverbed Xirrus Wi-Fi solutions to ensure they deliver an excellent digital experience to their end users leveraging these wireless access points. A bi-directional integration between Xirrus Wi-Fi and SteelCentral enables IT to rapidly identify and resolve end user issues caused by poor signal strength or device performance.

The full results of the Riverbed Global Digital Performance Survey will be release June 19, 2018. The survey was conducted by Wakefield Research among 1,000 Business Decision-Makers at companies with $500 million or more in revenue in the following countries: US, Brazil, UK, France, Germany, China, Australia, India and Singapore, between April 30 and May 14, 2018. A quota was set to ensure a minimum of 100 respondents in each of the following verticals: finance, retail, healthcare, manufacturing and transportation.

La entrada Riverbed Reinvents APM for Digital Era se publicó primero en vordis technologies.

Seamless and simple cloud communications and collaboration solutions for customers

“Digital transformation is rapidly changing business models in every industry and every corner of the globe, opening the door to disruptive opportunities for companies to grow and compete. For businesses, moving to a cloud communications and collaboration system inside their own organizations is a natural first step on their digital transformation journey,” said Rich McBee, President and Chief Executive Officer of Mitel. “Mitel and ShoreTel are now stronger together and even better equipped to help take our customers to the cloud, seamlessly and simply.”

Stronger together with rich cloud culture and offering

With the market moving further and faster to a cloud footing, McBee highlighted the success ShoreTel’s management team and employees have had in transforming their business to meet changing customer needs and delivering an exceptional customer experience.

“In an apps economy and IoT world that depends on real-time communications, providing an agile, responsive and brilliantly simple customer experience becomes wildly important,” said McBee. “Don Joos and the entire ShoreTel team have institutionalized and mobilized that mantra, and put in place a cloud-first portfolio we are excited to take to customers globally, and a cloud-culture and organization we are thrilled to embrace and expand in Mitel.”

Stronger together, with highly complementary cloud architectures, Mitel expects to share the vision for its integrated cloud and applications technologies early in 2018.

Seamless solutions to take all customers to the cloud with lifecycle support

Consistent with Mitel’s vision of providing customers with seamless communications and collaboration, a design philosophy of always providing customers a technology path to the future, and a corporate commitment to ensuring business continuity, Mitel and ShoreTel customers and partners can continue to count on the same cloud and on-site solutions they always have. Mitel will provide ongoing service and support for all products throughout their lifecycles. Customers and partners will be notified and updated in advance of all product announcements.

“Regardless if you are a small business owner or the IT director for a Fortune 500 company, digitally transforming your organization to leverage business applications in the cloud, connect remote workers, and access collaboration tools that work in and out of the office, can be daunting. But it doesn’t have to mean ripping out everything already in place or stranding investments already made,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience, Frost and Sullivan. “Companies need a pragmatic blueprint to move to the cloud, and with ShoreTel solutions now part of Mitel’s portfolio, Mitel is better-positioned to offer that kind of rational choice to more businesses so that customers can have their cake and eat it too.”

Transaction Details

In conjunction with the closing of the acquisition, Mitel today completed the financing of an incremental US$300 million term loan priced at LIBOR plus 3.75% with a LIBOR floor of 1.00% maturing in September 2023. Proceeds of the incremental term loan, along with credit available under the existing revolving credit facility and cash on hand from the combined companies, were used to finance the acquisition of ShoreTel as well as fees and expenses related to the foregoing.

BMO Capital Markets led the new term loan facility with Citizens Bank, N.A., HSBC Bank Canada and Canadian Imperial Bank of Commerce serving as Joint Lead Arrangers and Joint Bookrunners.  Citizens Bank, N.A., led the amendment of the existing facilities and will act as administrative agent for both the existing and new facilities.  EA Markets LLC acted as Mitel’s independent financial advisor in conjunction with the arrangement and structuring of the financing.

*Source: Synergy Research, Q2 2017 UCaaS Market Share Report, August, 2017

Transaction Information for ShoreTel Stockholders

Mitel’s previously announced tender offer (“Offer”) to acquire all of the issued and outstanding shares of ShoreTel common stock expired at 5:00 p.m., New York City time, on September 22, 2017. A total of 62,046,693 shares of ShoreTel common stock were validly tendered in the Offer, representing approximately 89.3% of the outstanding shares. All of the conditions to the closing of the Offer have been satisfied and Mitel has accepted for payment and paid for all of the tendered shares. Following acceptance for payment of the shares of ShoreTel common stock tendered in the Offer, Mitel completed the acquisition of ShoreTel through the merger of its subsidiary with and into ShoreTel, pursuant to which each share of ShoreTel common stock not tendered in the Offer (other than shares held by any stockholder that was entitled to and has properly demanded statutory appraisal of its shares) has been cancelled and converted into the right to receive the same $7.50 per share in cash, without interest and subject to any required withholding taxes, as paid for shares tendered in the Offer. As a result of the merger, ShoreTel is now a wholly-owned subsidiary of Mitel.

Forward Looking Statements

Some of the statements in this press release are forward-looking statements (or forward-looking information) within the meaning of applicable U.S. and Canadian securities laws. These include statements using the words believe, target, outlook, may, will, should, could, estimate, continue, expect, intend, plan, predict, potential, project and anticipate, and similar statements which do not describe the present or provide information about the past. There is no guarantee that the expected events or expected results will actually occur. Such statements reflect the current views of management of Mitel and are subject to a number of risks and uncertainties. These statements are based on many assumptions and factors, including general economic and market conditions, industry conditions, operational and other factors. Any changes in these assumptions or other factors could cause actual results to differ materially from current expectations. All forward-looking statements attributable to Mitel, or persons acting on its behalf, are expressly qualified in their entirety by the cautionary statements set forth in this paragraph. Undue reliance should not be placed on such statements. In addition, material risks that could cause actual results to differ from forward-looking statements include: the inherent uncertainty associated with financial or other projections; the integration of Mitel and ShoreTel and the ability to recognize the anticipated benefits from the acquisition of ShoreTel (the “transaction”); the anticipated size of the markets and continued demand for Mitel and ShoreTel products and services; the impact of competitive products and pricing and disruption to Mitel’s and ShoreTel’s respective businesses that could result from the announcement of the transaction; the ability to recognize the anticipated benefits from the divestment of Mitel’s mobile division (“Mobile Division”); risks associated with the non-cash consideration received by Mitel in connection with the divestment of the Mobile Division; the impact to Mitel’s business that could result from the announcement of the divestment of the Mobile Division; Mitel’s ability to achieve or sustain profitability in the future; fluctuations in quarterly and annual revenues and operating results; fluctuations in foreign exchange rates; current and ongoing global economic instability, political unrest and related sanctions; intense competition; reliance on channel partners for a significant component of sales; dependence upon a small number of outside contract manufacturers to manufacture products; and, Mitel’s ability to successfully implement and achieve its business strategies, including its growth of the company through acquisitions and the integration of recently acquired businesses and realization of synergies, including the acquisition of ShoreTel. Additional risks are described under the heading “Risk Factors” in Mitel’s Annual Report on Form 10-K for the year ended December 31, 2016 filed with the SEC and Canadian securities regulatory authorities on March 1, 2017, in Mitel’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017 filed with the SEC and Canadian securities regulatory authorities onJuly 28, 2017, and in ShoreTel’s Annual Report on Form 10-K for the year ended June 30, 2017 filed with the SEC on September 8, 2017. Forward-looking statements speak only as of the date they are made. Except as required by law, Mitel has no intention or obligation to update or to publicly announce the results of any revisions to any of the forward-looking statements to reflect actual results, future events or developments, changes in assumptions or changes in other factors affecting the forward-looking statements.

La entrada MITEL Completes the Acquisition of SHORETEL se publicó primero en vordis technologies.